Privacy Policy

1. Introduction

WestStar Energy LTD ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, visit our website, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

2. Who We Are

WestStar Energy LTD

Registered Address: C/O Fruition Accountancy Ltd Unit 4 Three Spires House, Three Spires House, Lichfield, England, United Kingdom, WS13 6HX

Email: info@weststarenergy.co.uk

Telephone: 07713996835

For any questions relating to this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

• Personal Information
• Name
• Business name
• Job title
• Postal address
• Email address
• Telephone number

Business Energy Information

• Meter Point Administration Number (MPAN)
• Meter Point Reference Number (MPRN)
• Energy consumption data
• Current supplier details
• Contract information
• Billing information

Website Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Operating system
• Website usage information
• Cookies and tracking data

4. How We Collect Information

We may collect information when:

• You contact us by phone, email or website enquiry form.
• You request a quotation.
• You enter into an agreement with us.
• You provide information during contract renewals.
• You interact with our website.
• Information is provided by energy suppliers or third-party industry databases where authorised.

5. How We Use Your Information

We use your information to:

• Obtain energy quotations.
• Arrange and manage energy contracts.
• Communicate with you regarding your account.
• Provide customer support.
• Process complaints and disputes.
• Meet legal and regulatory obligations.
• Improve our products and services.

Send relevant business communications and marketing where permitted.

6. Lawful Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Contract

Processing is necessary to provide our brokerage and consultancy services.

Legitimate Interests

Processing is necessary for the operation and improvement of our business and customer relationships.

Legal Obligation

Processing is necessary to comply with applicable laws and regulations.

Consent

Where required, we will obtain your consent before sending marketing communications.

You may withdraw consent at any time.

7. Sharing Your Information

We may share your information with:

1. Energy suppliers
2. Meter operators and industry agents
3. Software and CRM providers
4. Professional advisers
5. Regulators and government authorities where legally required
6. The Energy Ombudsman or other dispute resolution services where appropriate

We do not sell personal data to third parties.

8. International Transfers

We primarily store and process personal data within the United Kingdom.

Where data is transferred outside the UK, we will ensure appropriate safeguards are in place to protect your information.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal data is restricted to those employees and contractors who require it for legitimate business purposes.

10. Data Retention

We will only retain personal data for as long as necessary to fulfil the purposes for which it was collected.

Typically, customer and contract records may be retained for up to seven years following the end of a business relationship to meet legal, regulatory and accounting requirements.

Where data is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request erasure of your personal data.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where applicable.
• To exercise any of these rights, please contact us using the details provided above.

12. Marketing Communications

We may send business-related marketing communications where permitted by law.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails.
• Contacting us directly.

Opting out of marketing will not affect important service-related communications.

13. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You may control cookies through your browser settings.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: www.ico.org.uk

Telephone: 0303 123 1113

Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

15. Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and become effective immediately upon publication.

We recommend reviewing this policy periodically.